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Frequently asked questions

The USA and Canada

Of course you can, but why would you?

Choose the subscription that’s right for you and your family.  Every 2 months you’ll receive a package in the mail that contains floss that will last you for 2 months.  If you need to adjust the amount of floss you’re receiving, you can easily do that in your customer portal.

Completely free, always and forever.

All major credit cards, pre-paid credit cards, Apple Pay and Google Pay.

Our floss is made of 100% pure silk.

Simply visit your customer portal page (you’ll be provided with a link)

Absolutely, simply select “one-time purchase” on the shop page.

Within 3 business days.

Not at this time, but let us know if you need it in a special hurry to hello@harperfloss.com and we’ll see what we can do!

Because of the nature of the product we cannot accept returns, that said, if the product you receive is defective or broken in some way please email us at hello@harperfloss.com and we’ll do everything we can to make it right.

Sure do!

Send us a message with a description and photo of the defect or damage and we’ll reach back out to let you know next steps.

Not at this time, but working on it!

Get a $5 store credit